Most Popular FAQ

How do I care for and clean my jewelry?

Caring for and cleaning your jewelry is essential to maintain its beauty and longevity. Here are some general tips for caring for various types of jewelry:

  1. Regular Cleaning: To keep your jewelry looking its best, clean it regularly using a mild soap and warm water. Gently scrub with a soft-bristled brush, rinse thoroughly, and pat dry with a soft, lint-free cloth. Avoid using harsh chemicals or abrasive materials.
  2. Special Care for Gemstones: Different gemstones may require specific care. For example, pearls and opals are delicate and should be cleaned with a soft cloth and mild soap. Avoid exposing them to chemicals, perfumes, or excessive heat.
  3. Avoid Harsh Chemicals: Remove your jewelry before using household cleaning products, swimming in chlorinated pools, or applying lotions and perfumes. Harsh chemicals can damage metal finishes and gemstones.
  4. Storage: Store your jewelry in a dry, cool place to prevent tarnishing and damage. Consider using individual pouches or soft cloth-lined compartments to prevent pieces from scratching each other.
  5. Professional Maintenance: Periodically have your jewelry professionally cleaned and inspected, especially for items with complex settings or delicate designs.
  6. Check for Loose Stones and Settings: Regularly inspect your jewelry for loose stones or damaged settings. If you notice any issues, take the piece to a reputable jeweler for repair.
  7. Avoid Wear During Physical Activities: Remove your jewelry when engaging in physical activities, sports, or heavy labor to prevent accidental damage.

These tips are general guidelines, and it's important to consider the specific care instructions for your individual pieces of jewelry. If you have jewelry with unique materials or designs, consider consulting a professional jeweler for personalized care advice.

Do you offer jewelry repair services?

No, we don't repair jewelry because we are an online retailer. For an adequate jewelry repair, please see a local repair jewerly store.

What is the return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the following address: 217 Cedar St, 99, Sandpoint, ID, 83864

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

Can I customize or personalize jewelry items?

At the moment we don't offer customizations, but we plan to do so in the future. Sign up for our email list to keep up to date.

What are the best metal options for sensitive skin?

For individuals with sensitive skin, certain metal options are better suited to minimize the risk of allergic reactions. Here are some of the best metal choices for people with sensitive skin:

  1. Platinum: Known for its hypoallergenic properties, platinum is an excellent choice for those with sensitive skin. It is durable, naturally white, and rarely causes skin reactions.
  2. TitaniumTitanium is a biocompatible metal, making it an ideal choice for individuals with metal sensitivities. It is lightweight, strong, and resistant to corrosion.
  3. Sterling Silver: While not completely hypoallergenic, sterling silver is generally well-tolerated by most people with sensitive skin. Look for pieces that are stamped with "925" to ensure high-quality silver content.
  4. Gold: Pure gold (24 karat) is hypoallergenic, but it is too soft for most jewelry. Therefore, opt for 18 karat or 14 karat gold, which is alloyed with other metals for strength. White gold, yellow gold, and rose gold are popular choices.
  5. Niobium: This lesser-known metal is highly biocompatible and is often used in body jewelry. It comes in various colors and is an excellent option for sensitive skin.
  6. Stainless Steel: While some individuals may still have a reaction to stainless steel, it is generally considered safe for most people with sensitive skin. Look for high-quality, surgical-grade stainless steel.
  7. TungstenTungsten jewelry is hypoallergenic and highly resistant to scratching. It is often used for wedding bands and men's jewelry.

It's important to note that individual reactions can vary, and what works for one person may not work for another. If you have a known metal allergy, consider getting tested for specific sensitivities or consult with a dermatologist or allergist for personalized advice. Additionally, always ensure that the jewelry you purchase is of high quality and free from nickel, a common allergen in lower-quality metal alloys.

All Goldisseya jewelry is hypoallergenic.

How do I choose the right engagement ring?

Choosing the right engagement ring is a significant decision, and there are several factors to consider to make the best choice. Here are some tips to help you select the perfect engagement ring:

  1. Set a Budget: Determine how much you are willing to spend on the ring. This will help narrow down your options and guide your search.
  2. Understand Your Partner's Style: Consider your partner's personal style and preferences. Take note of the jewelry they currently wear and their overall fashion choices to get an idea of the type of ring they might like.
  3. Learn About the 4 Cs: If you're considering a diamond ring, educate yourself about the 4 Cs – cut, color, clarity, and carat weight. Understanding these factors will help you make an informed decision when selecting the diamond.
  4. Consider Alternative Gemstones: While diamonds are a traditional choice for engagement rings, consider alternative gemstones such as sapphiresemeralds, or morganite, which can offer uniqueness and personalization.
  5. Explore Different Ring Settings: There are various ring settings to choose from, including solitaire, halo, three-stone, and vintage-inspired designs. Each setting offers a distinct look and feel, so explore different options to find the one that best suits your partner's taste.
  6. Think About Metal Choice: Consider the metal for the ring band. Traditional choices include platinumwhite goldyellow gold, and rose gold. The metal choice should complement your partner's style and skin tone.
  7. Get the Right Ring Size: If you want the proposal to be a surprise, discreetly find out your partner's ring size. You can borrow one of their rings or ask a close friend or family member for assistance.

Goldisseya offers a wide range of engagement ring options.

What are the 4Cs of diamond quality?

The 4Cs of diamond quality are a well-known set of criteria used to assess the characteristics and value of a diamond. They are:

  1. Cut: The cut of a diamond refers to the precision and craftsmanship with which the diamond is shaped and faceted. A well-cut diamond reflects light in a way that maximizes its brilliance and sparkle. The cut is graded on a scale from "Excellent" to "Poor."
  2. Color: The color grade of a diamond evaluates the presence of color within the stone. The most valuable diamonds are those with the least amount of color, often referred to as "colorless." The color scale ranges from "D" (colorless) to "Z" (light yellow or brown).
  3. Clarity: Clarity measures the presence of internal flaws and external blemishes within the diamond. The fewer inclusions and blemishes, the higher the clarity grade. The clarity scale ranges from "Flawless" (no inclusions or blemishes visible under 10x magnification) to "Included" (inclusions and blemishes visible to the naked eye).
  4. Carat Weight: Carat weight is the measurement of a diamond's weight, which directly impacts its size. One carat is equivalent to 200 milligrams. Larger diamonds are rarer and generally more valuable, but other factors such as cutcolor, and clarity also play a significant role in determining a diamond's worth.

These four factors collectively determine the overall quality and value of a diamond. When selecting a diamond, it's essential to consider how the 4Cs interact and influence each other to find a stone that best suits your preferences and budget.

What is the difference between natural and lab-grown diamonds?

Natural diamonds are formed deep within the Earth's mantle over millions of years through natural geological processes. These diamonds are mined from the Earth and are known for their rarity and natural beauty.

On the other hand, lab-grown diamonds, also known as synthetic or cultured diamonds, are created in controlled laboratory environments using advanced technological processes that mimic the natural conditions in which diamonds are formed. These diamonds have the same chemicalphysical, and optical properties as natural diamonds.

Here are some key differences between natural and lab-grown diamonds:

  1. Origin: Natural diamonds are formed through natural geological processes deep within the Earth, while lab-grown diamonds are created in controlled laboratory settings.
  2. Rarity: Natural diamonds are rare and take millions of years to form, making them highly valuable and sought after. In contrast, lab-grown diamonds can be produced in a relatively short period of time, making them more readily available.
  3. Cost: Natural diamonds tend to be more expensive due to their rarity and the costs associated with mining and extraction. Lab-grown diamonds are often priced lower than natural diamonds, making them a more affordable option for consumers.
  4. Environmental Impact: The mining of natural diamonds can have environmental implications, including habitat disruption and carbon emissions. Lab-grown diamonds are often considered a more environmentally friendly option, as they have a lower impact on the environment.
  5. Ethical Considerations: Some consumers prefer lab-grown diamonds due to concerns about the ethical sourcing of natural diamonds, including issues related to conflict diamonds.
  6. Quality and Durability: Both natural and lab-grown diamonds exhibit the same physicalchemical, and optical properties. The quality and durability of lab-grown diamonds are comparable to natural diamonds.

It's important to note that both natural and lab-grown diamonds have their own unique characteristics and appeal. Ultimately, the choice between the two types of diamonds depends on individual preferences, ethical considerations, and budget.

Do you offer financing options for jewelry purchases?

Thru Shop you can choose financing options available.